Positive comments and suggestions for improvement are always welcome. We have a suggestions box in the Practice and we welcome comments via our online partner iwantgreatcare. We regularly review all comments and produce feedback for patients in our newsletters and in the form of a "you said we did" poster that is displayed in the surgery.
Friends and Family Test
We are also promoting the NHS Friends and Family Test which is a simple question asking if you would recommend our service to your friends and family. Each time you use any of our services you can complete the test, either using the Friends and Family Test comment card or our Friends and Family touchscreen device. The latest Friends and Family score is displayed here
Healthwatch Northumberland is the independent champion for people who use health and social care services. They exist to ensure that people are at the heart of care, listening to what people like about services or what could be improved and we share their views with those with the power to make change happen. They also help people find the information they need about services in their area.
You can contact them to provide feedback via their website www.healthwatchnorthumberland.co.uk